One of the pre-requisites to be effective in our “HR calling” is our ability to listen.
Listening with understanding to the directions of top management so we can conceptualise strategic programs to help the organisation.
Listening with empathy to the words spoken by employees with their body language. Listening to the outcome of both performance and exit interviews, and even social media cryptic updates. With this, we can provide timely interventions to keep the engagement level acceptable.
Listening also with analytical mind to what HR data is telling us so we can address the root cause of the problem, and not the symptoms.
Perhaps this jurassic passage is a timely reminder….